HOME

OUR SERVICES

FREQUENTLY ASKED QUESTIONS

COMPANY PHILOSOPHY

OUR GUARANTEE

CONTACT US

WANT YOUR CARPET CLEANED FOR FREE?

 WHAT YOU CAN EXPECT

 

 

Call today for an appointment 

704-4545

 

 

Why is McBride’s Premier Carpet Care different from other hot water extraction or dry cleaning companies?

McBride’s Premier Carpet Care Is Not Any Ordinary Cleaner. Many cleaning companies tout they are "professional cleaners". Many use words or phrases to convince you they are reputable. We will give you information you need to know to better understand the differences in cleaning companies. We believe that there are 5 areas that must be met for a successful professional cleaning outcome. Remove any one of the five and quality suffers. We provide all five of the ingredients for highest quality.

1)  The Right Equipment.  We've invested in the very best state of the art high powered truck mounts. This machine, “BLUELINE” is the Lexus of machines. There are different grades of machinery with different results. Our high temperature cleaning solutions clean better and rinse better. Different size vacuum pumps are capable of faster drying. We ordered the oversized vacuum pump for our machine since we also service water damaged carpets that require higher air flow capacity. Even the right equipment that is not regularly or properly maintained will cause problems. Poor maintenance or poor cleaning of the vacuums in-line filter system will leave carpets too wet. We have two in-line filter systems for our vacuum pump. Dust, carpet fibers, and pet hair will fill these in-line vacuum filters, sometimes quickly. We can easily replace our filter quickly to provide maximum airflow for every job. We have high standards of maintenance for our equipment to give you the best results.

2)  Cleaning Agents.  There is a wide variety of inferior cleaning agents available. We can outperform many cleaning companies because our cleaning product cleans superiorly compared to what they are using. Our cleaning solutions are safe, even for allergy sensitive clients.

3)Technique.  Improper cleaning techniques and poor training make the difference in the final outcome of the cleaning job. New clients state that over wetting was a common problem with previous cleaners. This is a result of bad cleaning technique. Most companies do not take the extra effort to take additional 'dry vacuum strokes' to ensure no over wetting. Many companies clean with the trigger spraying the carpet in both directions that causes over wetting. We clean with the trigger spraying in one direction with the vacuum slot immediately extracting the cleaning solution. We always take extra vacuum strokes. We follow our high standards of cleaning technique for optimum results. Even if someone has good equipment, good cleaning agents and a good attitude about his work, does not mean he knows how to clean right. Improper cleaning technique will absolutely result in poor results.

4)  The Technician. You want to make sure that whomever you choose is certified by the Institute of Inspection, Cleaning and Restoration (IICRC). This is a national organization that provides comprehensive technical training and certification to carpet cleaners in a variety of specialties including carpet cleaning technician, spot & stain removal, pet odor removal & upholstery cleaning. I have undergone this intensive training and certification process.

5)  Company Philosophy.  Many cleaning companies are profit driven only. Many companies have a lot of employee turnover. Many technicians are not experienced or qualified and are put in charge of their own truck prematurely. Some company’s pay their techs commissions to up sell deodorizers, carpet protectors, spotters and other items. There is nothing wrong with these items if the items are really needed or even necessary. Unfortunately, if the customer declines, the tech does not make any money and is prone to give a quick cleaning job. Many volume-oriented companies overload their technicians with too many jobs to be done in one day, leaving the technicians with no other choice but to go quickly.

McBride’s Premier Carpet Care’s philosophy is "one quality job at a time". We recognize that there is a need for our quality service by particular homeowners. We do minimal advertising since we stay busy with our repeat clients and their referrals. We are not interested in becoming a large cleaning company with a large staff to "baby sit." Quite honestly we aren't rookies anymore, we know what we're doing and we do it very well. This is very important to our type of clientele. We are particular and spend more time to thoroughly clean better. Many cleaners go for speed and only give you one or two cleaning passes, which just isn't enough. Main traffic areas need several slower cleaning passes. We are careful along the baseboards and furniture such as china cabinets or entertainment centers. We provide fast-drying times, by taking more effort with extra vacuum strokes and using fans, we have dried areas before we leave. Our clients love us for providing a quickly dried carpet. Your carpet and upholstery are safe from over wetting in our process. Being owner/operators, we have a vested interest in providing excellent results. This is not a part time or job between jobs for us. Being thorough, friendly and trustworthy is my primary reason for being successful.

[ top ]



Concerned about cost?

Let me start right now by telling you we are NOT the cheapest cleaner in the area. Quality minded clients seek out our services. Some people are so caught up on price only that they are easy targets for low quality cleaning companies, at least until they have become a victim of poor quality. We cater to clients who are particular and expect top-notch service. Our clients are aware there are cheaper advertised prices but they know from experience that "you really do get what you pay for." They are willing to pay more for our service since their high expectations are met. Many new clients state how they felt they wasted their money on a cheaper service because the cleaning company went so quickly through the job. We do not rush our work! We will give you more cleaning passes and take more effort with extra vacuum passes to be sure your carpet dries fast. You will get your money's worth from us. No other carpet cleaner in Wichita Falls offers this much personalized service and attention to quality detailed workmanship for the price than we do. "In this day and age, quality and low price are two entities that rarely come as a pair". This statement is especially true when it comes to carpet cleaning services. All cleaning companies know what they're worth, and they price their services accordingly.

Would you buy the cheapest carpet available for your home? Of course not. You wouldn't get a quality, long lasting carpet. So why settle for the cheapest priced cleaning of such a quality item. In the end, low priced, low quality cleaning, will actually damage a fine quality carpet. So what have you really saved? We also notice that do it yourself machines and the cleaning agent used by the homeowner leaves a residue that actually attracts soil faster than if it were not cleaned at all.

[ top ]



Why does low priced carpet cleaning often leave you shortchanged?

1) Volume:  Low price cleaners survive on volume - which means get in and get out fast! If your carpet cleaner isn't taking the time to vacuum, pre-treat soiled areas, spot clean stains and thoroughly rinse cleaning solutions and soils from your carpet then …you're being shortchanged.

2)  Employees:  Low price cleaners cannot afford to pay wages that attract long term dependable employees. High employee turnover is common and leads to poor quality workmanship from under-trained cleaners. It takes time and experience to become a top-notch cleaning technician. If you see a constant stream of new faces from your cleaning company, chances are …you're being shortchanged.

3)  Low Quality Equipment:  Low price cleaners must survive on slim profit margins. This often leads to using low quality cleaning agents and equipment that's in disrepair. Such agents and equipment cannot perform a quality job. If your cleaning company isn't using the best available cleaning agents or equipment you're being shortchanged.

4)  Technology:  Low priced cleaners often do not have the time, money or man power to invest in technology. Carpet cleaning technology is constantly evolving with new equipment, safer more effective products and advanced cleaning techniques. Formal education of technicians is very costly, but necessary; to ensure you are getting your money's worth. If your cleaning company is not certified by the IICRC...you're being shortchanged.

5)  Guarantees:  We're all familiar with the saying, "A guarantee is only as good as the company that stands behind it". If your cleaning company doesn't have a track record that says they'll be available today, tomorrow and more importantly next year to stand behind their work...you're being shortchanged.

6)  Premature Replacement:  The number one reason carpets are replaced prematurely is due to wear caused by inefficient cleaning. Poor cleaning leaves dirt and grit behind to act as an abrasive to carpet fibers. This leads to wear patterns and ugly traffic lanes. Most quality carpeting is designed to last at least 15 years, however if you're considering replacement after 3 or 5 years, then poor cleaning is costing you many times more than you could ever hope to save by using a low priced cleaning company.

[ top ]



How much will it cost?

We price by the square foot. Be careful of cleaners that price per room, its not accurate and they will try to up sell on the day of cleaning. Carpet cleaning prices are based on the size of area cleaned and how much furniture you would like us to move. We do offer a lower rate if rooms are empty or almost empty. We can also measure traffic areas only. Simply call in your room sizes for a phone estimate. We will re-measure the day of the job to ensure accuracy both for the client and our company. From then on, we will have those room sizes on file for future reference. Upholstery cleaning is based on size, number of loose cushions, arm covers and type of material. Often the best solution to the price question is to have us come to your home and do a Carpet Audit (15 Minuets). This way you have certain expectations and a firm price in writing. We are proud of the personalized quality service we offer.

[ top ]



Why should I have my carpet and upholstery professionally cleaned?

1)  Maintenance:  A clean carpet will last longer than a soiled carpet. If you follow manufacturers recommendations of cleaning your carpet at least once every 6-12 months, your carpet can last up to twice as long or longer. Abrasive dry soil that your vacuum cleaner cannot remove will scratch and abrade the yarns. Many new carpet warranties require a receipt for a professional cleaning every 12 months and even specify the 'hot water extraction system’. McBride’s Premier Carpet Care will keep all your records in the event you have a warranty issue with the manufacturer.

2) Beautiful Appearance:  Spots and soil buildups are unsightly and embarrassing. You can make your carpet look beautiful longer with frequent cleaning and vacuuming. McBride’s Premier Carpet Care uses the finest products and equipment available for the best spot and soil removal possible. We're the experts!

3)  Healthier Home:  You home will be kept clean and healthy. Many contaminants fall into your carpet that acts as a large filter. Our method of cleaning extracts these unwanted guests. Indoor air quality is becoming a major concern to your health. Let us explain how carpet can help keep the air you breathe, cleaner. Carpet acts as a large filter, trapping bio-pollutants and contaminants removing them from the breathable air. . However, when these filters (carpet) become full of contaminants, the filters must be cleaned or replaced. Since carpet is the most expensive furnishing in your home or business, cleaning is the recommended first step. Professional cleaning of carpet and rugs not only extends the life of the carpet, but can also help extend the lives of you and your families as well. These contaminants, not thoroughly removed, have the potential to cause a variety of health problems. The E.P.A. Says. "Until such time as the carpet fibers are cleaned, the potential for human exposure and health risk remains high." "Every time carpets and fabrics are emptied of their pollution build-up through professional cleaning methods, there is a health benefit." Regular maintenance programs are your best protection against the buildup of soils, mold spores, dust mites, carpet beetles and all types of pollutants that accumulate in your carpets and upholstery over time. As a professional carpet & upholstery care company we have invested extensive hours in continuing education, and thousands of dollars in cleaning equipment. Learning about the proper methods, equipment and materials necessary to provide a service to our customers that produces benefits well beyond nicer looking carpets and furniture. Cleaning provides health benefits that aid in the overall well being of your family.

As modern cleaning professionals we recognize the health concerns of our population and are addressing those concerns through the use of people and pet friendly as well as Earth friendly cleaning agents. These agents are specifically designed to leave little or no residue in your furnishings.

Protect your family's health by creating a regular maintenance program that fits easily into your household needs, and budget. And remember that routine professional cleaning is essential to maintaining a healthy home and work environment.

[ top ]



How often should my carpet and upholstery be cleaned?

If carpet and upholstery is cleaned before it becomes too unsightly, the cleaning chore will be more effective and more successful. Allowing them to become overly soiled can result in irreversible damage.

Your cleaning frequency is dependent on a number of factors including your lifestyle, kids, pets, color choices, housekeeping, and your level of spot cleaning success, to name a few. A good rule of thumb is to clean all carpet traffic lanes and frequently used upholstery at least once per year. Some high use areas such as family rooms, dining rooms, halls, steps and baths may require cleaning more often, perhaps every 4-6 months. Don't hesitate to ask for our cleaning tech's advice while he's there.

[ top ]



Will cleaning my carpets with your 'Hot Water Extraction System' makes them re-soil quicker, shrink or mildew?

It is a common myth that cleaning carpets before it is absolutely necessary will cause them to get dirty faster. This was actually true several years ago when shampooing carpets was the common method of cleaning. When done correctly, hot water extraction or "steam cleaning" does not cause the carpet to get dirty faster. Research shows that 'hot water extraction or steam cleaning' is the BEST way to clean your carpets. We also are sad to say that if done improperly it can be the worst for your carpets. Why? Improper cleaning techniques can cause over wetting. Many companies clean with the trigger spraying the carpet in both directions that causes over wetting. Most companies do not take the extra effort to take additional 'dry vacuum strokes' to ensure no over wetting. We clean with the trigger spraying in one direction with the vacuum slot immediately extracting the cleaning solution. We always take extra vacuum strokes. We do not wet the padding or even the backing of the carpet. We do not shrink or mildew carpets. The rinsing action of the hot water extraction system leaves no soapy residue to attract soil any faster than it did before cleaning. Proper training, techniques, products and equipment are your assurance that maximum soil removal will be accomplished with no such problems.

[ top ]



Should I have carpet protector applied to my carpet?

Unfortunately, there is probably as much confusion in the carpet cleaning industry about carpet protectors as there is about cleaning. Uneducated, uninformed, and sometimes downright unscrupulous carpet cleaners cause a great deal of confusion by giving out false information or intentionally misrepresenting the product.

A nylon stain-resist carpet is made with two protective properties: The first is an acid dye blocker that is basically a clear dye that fills the extra dye sites in a fiber. This helps to keep "foreign" dyes (such as red dye in a beverage) from penetrating the carpet fiber. The second property is called a "fluorochemical". It is commonly known as 3M Scotchgard® or DuPont Teflon®. This treatment helps keep spillage from actually getting to the acid dye blocker, but its biggest job is to resist dry soil.

By resisting dry soil, less soil bonds to the carpet, therefore being picked up by your vacuum or cleaning. Making sure that you have a sufficient amount of protector on your carpet will help keep the soil from bonding to the carpet. Once it bonds to the carpet, it acts like sandpaper on your traffic area. Once the traffic area yarns are broken down, there is no way to bring them back to their original state.

Two Primary Ways That Factory Protector Is Removed From A Carpet

1)  Regular foot traffic:  Over a period of 6 months to 2 years depending on traffic abrasion, caused by regular foot traffic and vacuuming,  a significant amount of the protector is removed and is less effective.

2)  High alkaline cleaner:  Uneducated, uninformed, and sometimes downright unscrupulous carpet cleaners use harsh chemicals on the carpet that will strip its protection. If one of these rascals has been in your house, you may want to have the carpet re-protected.

Four Mistakes Other Cleaners Make In Applying Protector


1)  Not using high quality protector:  Discount protectors are not as effective and sometimes void the warranty of the carpet. Our company uses only the highest quality, recommended protectors. We apply 3M Scotchgard.

2)  Not using a dedicated container:  Using the same container for carpet protector as other cleaners can contaminate the carpet protector making it gummy and ineffective. Our vans have a dedicated container reserved ONLY for carpet protector.

3)  Not applying the product properly:  Some cleaners either under apply or over apply the protector. Under applying it doesn't allow for complete penetration on the carpet yarns. Over applying it causes the carpet to become overly stiff and crusty. Our Company technicians are diligently trained for proper application.

4)  Not grooming the carpet:  For the best performance, the product should be groomed into the carpet for maximum penetration. This ensures contact with all surfaces of the carpet yarn and proper distribution and drying. Our Company thoroughly grooms the protector into the carpet pile.

Six Reasons You Should Always Get Carpet Protector

1)  Reduces permanent stains.  An ugly spot can ruin a great looking carpet. Unprotected carpet doesn't repel spillage as well as protected carpet. Being able to remove spots and spills more effectively, you can avoid permanent staining.

2)  Helps save your traffic areas from becoming destroyed.  Traffic area soil is very abrasive and cuts carpet yarns like a knife. This damaging soil can easily bond to an unprotected carpet. By applying protector, you will increase the life of your carpet dramatically. When you vacuum your protected carpet the soils will release from the carpet pile much more effectively.

3)  Make spots easier to remove.  The easier a spot is to remove, the less cleaner you will have to use. The less agitation you will have to use, and the less time it will take. Many spots can be removed easily with just water.

4)  Makes your next professional cleaning more effective.  Having protector applied to your carpet will enhance your next cleaning. More soil will be removed the next time your carpeting is professionally cleaned.

5)  Helps avoid costly service calls.  Although you want to call us out to handle any spot you cannot remove immediately, carpet protector helps you remove more spots than you could without protector. You may be able to save a minimum charge by removing the spot yourself.

6)  3M Schotchgard recommends the application of protector after each cleaning on all carpet fiber types.  With an application of DuPont Teflon® Advanced carpet protector, you have the assurance your carpet is protected with a premium quality product.

The result of having protector applied to your carpet is that your carpet will look better and last longer.

[ top ]



Do you guarantee to remove all the spots and stains?

We have great success with most spots. A spot is something foreign on the carpet or upholstery that can be removed. A stain is something remaining after we have exhausted all spot removal possibilities. It's impossible to predict the outcome prior to cleaning, so we cannot guarantee total stain removal. However, we pride ourselves in the level of successful spot removal outcomes. 

[ top ]



Can I walk on my carpet right after its been cleaned?

Yes you can. We will give you a few pair of plastic shoe covers, called booties, so you can walk on your carpet while it’s still drying.  

[ top ]



How long will it take to dry?

Time varies for total drying. We can dry carpet as quickly as 30 minutes or less to an average of 4-6 hours with the most time being overnight drying. Temperature, humidity, airflow or stagnant air, carpet yarn, density and soiling are different at every job. To speed things up, we use special turbo dryer fans or high-speed fans while at the job. In cold weather, turn your heat up, turn off any humidifiers and put your thermostat fan position to "on" instead of "auto". You can open the whole house during warm dry weather. Air conditioning helps during humid days. Blow air across the carpet with fans and ceiling fans. The ideal inside temperature is 72-74 regardless of weather.

[ top ]



Will your equipment scratch my floors, walls or baseboards?

No. We take special care and precautions to make certain nothing is damaged while we're in your home. Fine floors and white painted trim are no problem. We take great pride in our work. We always use wall guards to protect walls from hoses. Ask other companies if they do the same. If not do not use them.

[ top ]



Do you move furniture?

Yes, we can move and replace sofas, chairs, tables, and other moveable items. Foam blocks are used to elevate certain furniture for proper drying and special plastic tabs are used to keep the legs from staining the carpet. We clean around kitchen appliances and large heavy furniture like pianos, china cabinets, entertainment centers, full bookcases, grandfather clocks and most desks. In bedrooms, we generally clean around & under most beds and dressers because space is limited.

[ top ]



What do I need to do before McBride’s Premier Carpet Care arrives?

You'll need to remove small items, small furniture such as end tables, coffee tables, dining room chairs, plants, etc. from the rooms being cleaned. Nick-knacks and breakables need to be removed from furniture that is to be moved. Or, you can move out what you want and have us clean the open areas around what is left. Pets should be secured in a safe place and children should be told not to touch any equipment during the cleaning.  

[ top ]



Do I have to be present the entire time that the cleaning takes place?

No. The advantage in McBride’s Premier Carpet Care is I am trustworthy and have an honest reputation. My clients feel at ease leaving me unattended while at work or running errands. Many clients will meet with me and then leave when I am ready to begin cleaning. Previous clients often hide a key or leave a side garage door unlocked for entry while they’re at work or running errands. Some choose to have a friend, neighbor or relative come to meet me. If we have any questions, we get your work or cell phone number. When we're finished, we'll adjust the thermostat, windows and your fans for the quickest drying time, and lock ourselves out. It's refreshing to find a cleaner whom you can trust to be in the privacy of your home.

[ top ]



What about pet urine?

Please note that when cleaning urine spots, there is a difference between cleaning the urine soiling and treating for odor. Cleaning existing urine spots MAY NOT remove any associated odor. In fact, it could INCREASE the odor in the air space temporary. If you are experiencing an odor problem, there are Odor Treatments available.

Pet urine can cause permanent damage to your floors and fabrics. It can also create an unhealthy indoor environment. When urine is first deposited onto a floor or fabric, it is in an almost "neutral" state, which means it is easier to remove when it is fresh. Once it dries, it turns "alkaline" and becomes more difficult to remove. If left for days or weeks, depending on the fabric or floor type, it will permanently change the dye structure, therefore causing permanent staining. Even if the soluble deposits are removed, the damage to the dye structure may already be done.

**This means that no one can guarantee complete removal of all urine spots. Please consult with your technician if you have questionable urine spots on your carpet

[ top ]

 


Please call and give me the Opportunity

"To Exceed Your Expectations"

Call today for an appointment 

704-4545